Cancellations & Refunds

Refunds & Credits
We are unable to offer refunds or credits on merchandise purchased through this web site.

Exchanges & Replacements
Defective merchandise may be returned for replacement.

Inquiries
Replacement requests should be made in writing and emailed to: customerservice@jackiewoods.org

12 Hour Group Forum Class Policy

Low Enrollment
Classes with low enrollments may be cancelled. You will be notified if this happens. You will be given the option to change to another class or have your class registration fee refunded.

Withdrawals
If you withdraw from your class up to 14 days before the start date of the course, you will be charged $75; the remainder of the tuition will be refunded. If you withdraw from your class from 1 to 13 days before the start date of the course, you will be charged half of the tuition, half will be refunded. No other refunds will be issued.

All withdrawal requests must be made in writing and emailed to: customerservice@jackiewoods.org.

Transfers
All requests to transfer to another class must be submitted 24 hours prior to your first class. If the registrar approves your request, a $15 fee will apply. All transfer requests must be made in writing and emailed to:customerservice@jackiewoods.org.

Down Times
We are not responsible for any “down-time” or internet service provider difficulties which are beyond our control.